Privacy Policy and Terms of Use

privacy policy

Handling of Personal Information

(Definition of personal information)

1.
In this policy, "personal information" refers to information about an individual that can identify a specific individual by name, date of birth, or other description contained in the information, or that includes a personal identification code. Some of the information collected about customers cannot identify a specific individual on its own, but if it can identify a specific individual by combining it with other information, all such information will be treated as "personal information" to the extent that it is treated in combination.

(Compliance with laws and regulations)

2.
When handling personal information, we will comply with the obligations set out in the guidelines published by the Personal Information Protection Commission and competent authorities in relation to the Act on the Protection of Personal Information and other laws and regulations related to the protection of personal information, as well as this policy.

(Use within the scope of the intended purpose)

3.
Unless we obtain the prior consent of the individual or are permitted by law, we will handle personal information only to the extent necessary to achieve the intended purpose of use specified in advance, and will take measures to achieve this.

(Acquisition of personal information)

Four.
When acquiring personal information, we will endeavor to obtain the consent of the individual by clearly indicating in advance the items of personal information to be handled, the purpose of use, contact information for inquiries, and other necessary information. If the personal information includes sensitive personal information such as race or creed, we will not acquire the personal information without the individual's consent, except as permitted by law. When acquiring personal information from a third party, and there is a legal obligation to confirm and create records when receiving the provision from a third party, we will comply with this.

(Personal information of customers under the age of 15)

Five.
We strive to comply with all laws and regulations that apply to the collection, storage, and use of personal information about customers under the age of 15. If a parent or guardian becomes aware that a child has provided us with personal information without their parent's or guardian's consent, please contact us via the contact point set out in this policy.

(Safety control measures)

6.
We will strive to keep personal information accurate, complete, and up-to-date within the scope of the intended use, and will take necessary and appropriate safety control measures in accordance with the current state of technology to prevent unauthorized access, leakage, falsification, loss, damage, etc., and will make corrections as necessary.

(Provision to Third Parties)

7.
Except as permitted by law, we will not provide personal information to third parties without the consent of the individual. In the event that we provide personal information to a third party and there is a legal obligation to create records when providing such information to a third party, we will comply with this obligation.

(Response to inquiries)

8.
We will respond appropriately to inquiries about the disclosure, correction, suspension of use (introductions to products and services, etc.), deletion, and other matters related to the handling of personal information, in accordance with the provisions of laws and regulations. Please contact the office provided by the company to which you provided your personal information.

terms of service

The JP THE WAVY STORE Terms of Use (hereinafter referred to as "these Terms") apply to all customers (hereinafter referred to as "Members") who use the mail order service (hereinafter referred to as "This Service") at "JP THE WAVY STORE" (hereinafter referred to as "This Site") provided by and music Inc. (hereinafter referred to as "Our Company").

Please note that the various regulations attached to the use of each service on this site constitute part of these terms, and all of them are included in the terms of use. (However, some services that are linked to other companies' sites are outside the scope of support for this site, so you must follow the terms of each linked site.)

If you are a minor, please obtain consent to these terms of use from your guardian before using this service.

Article 1 (Changes to these Terms, etc.)
1. We reserve the right to change these Terms and Conditions at any time to the extent permitted by law.
2. In the event that the Company changes these Terms and Conditions, the Company will notify the Members by posting the revised Terms and Conditions on this Site after setting a notice period that the Company deems reasonable prior to the start of application of the revised Terms and Conditions. However, if the changes to these Terms and Conditions are in the general interest of the Members, the Company may not set a notice period.
3. Even if it is not a change to these Terms and Conditions, if the Company deems it necessary, the Company will notify Members of any necessary matters at any time.
4. The notification in the preceding paragraph will be deemed to have been given to all Members at the time it is displayed on this Site.

Article 2 (Use of this Site)
1. Members shall use the Service in accordance with these Terms and Conditions and the conditions set forth by this Site.
2. This site may be accessed at the discretion of the member, and the member shall be responsible for any use of this service.
3. If a minor wishes to use the Service, the consent of the parent or guardian is required. If a minor uses the Service, it is deemed that the consent of the parent or guardian has been obtained.

Article 3 (Contents of the Posting)
1. The contents and business activities of this website may be changed or discontinued without notice to members. Furthermore, our company does not guarantee any information provided by our company.
2. If any of the following events occur, we may temporarily suspend provision of this Site and the Services without prior notice to Members.
① When regular or emergency maintenance is required for the systems of this Site and the Services. ② When it becomes impossible to provide this Site and the Services due to fire, power outage, etc. ③ When it becomes impossible to provide this Site and the Services due to natural disasters such as earthquake, eruption, flood, tsunami, etc. ④ When it becomes impossible to provide this Site and the Services due to war, unrest, riot, civil unrest, labor dispute, etc. ⑤ When the Company determines that it is necessary to temporarily suspend this Site and the Services for operational or technical reasons. 3. Even if there is a delay or suspension of the provision of this Site and the Services due to reasons other than those listed in the preceding paragraph, the Company shall not be liable for any damages suffered by Members or other third parties due to such delay or suspension.
However, this does not apply when the member has suffered damage due to our intentional or gross negligence.

Article 4 (Registration of Account Information)
1. To use this service, you will need to register JP THE WAVY STORE account information.
*To log in, you will need the email address, password, and other information you entered when registering your account.
2. The member shall manage the account information registered in accordance with the preceding paragraph at his/her own responsibility. The Company shall consider all actions taken using the member's account and the results thereof to have been taken by the member himself/herself.
3. Members must keep the registered account information up to date at all times. If a Member suffers a disadvantage due to the Member's account information not being up to date, the Company shall not be held responsible in any way.

Article 5 (Notifications regarding orders and shipment of products)
1. When a member places an order for a product on this site, the member will be notified by sending an order confirmation.
2. We will notify you of the shipment by sending a product shipping notification when the product is shipped.

Article 6 (Conclusion of Contract)
1. A sales contract for products (hereinafter referred to as the "Sales Contract") will be deemed to be established at the time when our company sends an order confirmation to the email address registered by the Member.

Article 7 (Payment Method)
1. Members shall pay for products, etc. using the payment method designated by our company (credit card payment, convenience store payment, etc. Additional payment methods may be added).

Article 8 (Cancellation of contract)
Our company may cancel a sales contract even after it has been concluded for the following reasons. In such a case, we will contact the member via the contact information registered by the member.
① When it is not possible to deliver the product within a reasonable period of time due to an error in the registration details or an extended absence. ② When there is a false fact in the registration details or the member's personal information. ③ When credit card payment is selected and approval from the credit card company is not obtained. ④ When convenience store payment is selected and payment for the product, etc. is not made within the specified period. ⑤ When any other payment method designated by the Company is selected and payment for the product, etc. is not made within the specified period. ⑥ When the Company contacts the member regarding the conditions for purchasing the product (such as the payment method or the method of delivery of the product), and does not receive the necessary response within two weeks. ⑦ When it becomes impossible to deliver the product due to reasons not attributable to the Company, such as the discontinuation of production of the product. ⑧ When the Company otherwise determines that the member has engaged in fraudulent or inappropriate conduct in relation to his/her use of this Site.

Article 9 (Shipping of Products)
1. The Company will deliver the Product to the Member or to the shipping address designated by the Member by courier or other means using a shipping company designated by the Company.
2. If you pay by credit card, the shipping procedure will begin after the credit card company has approved it. It will take about 3-5 business days for the item to be delivered.
3. In the case of payment by convenience store settlement, the shipping procedure of the product will start after the payment of the product price, etc. is confirmed (other payment methods designated by our company will be determined separately). It will take about 3-5 business days for the product to be delivered.
4. If the shipping company has delivered the product to the delivery address specified by the member, but the member does not receive the product within a reasonable period of time due to reasons such as an unknown delivery address or an extended absence, our company will be deemed to have fulfilled its contractual obligations, and we will not be liable for any damages suffered by the member due to non-delivery.
5. The delivery period may be extended for the following reasons. However, in this case, the Company shall not be liable for any damages suffered by the member due to the delay in delivery of the product.
However, this does not apply when the member has suffered damage due to our intentional or gross negligence.
① When there is a large number of applications. ② When delivery is impossible due to worsening traffic conditions caused by weather, disasters, the spread of infectious diseases, or other reasons. ③ When the product is temporarily out of stock. ④ When production of the product is delayed. ⑤ When there is a problem with your order or payment, such as an over or underpayment of the fee. ⑥ When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc. 6. If you have not received any notification of delivery or delay within one month after we have confirmed your payment (or after we have confirmed your order, in the case of credit card payment), please contact us.

Article 10 (Product exchange, etc.)
1. In the unlikely event that the delivered product is damaged, defective, or incorrect, the product will be exchanged. In such cases, returns and refunds will not be accepted.
2. In the case of the preceding paragraph, the member must contact our company within seven days of receiving the product, providing their name, order number, and the condition of the product. If they contact us after this date, we will not be able to accept the exchange.
3. Notwithstanding the provisions of paragraph 1, in cases where a product cannot be exchanged due to Article 8, paragraph 7, or because the product has sold out, etc., a refund will be made instead of an exchange, and the same will apply to the preceding paragraph.

Article 11 (Prohibited matters)
1. If the Company finds that a Member has engaged in any of the following acts, or has reasonable grounds to suspect such conduct, the Company reserves the right to terminate or cancel the Member's order, suspend or delete the Member's account, or take any other measures that the Company deems necessary.
1. Any action that infringes the copyright or other intellectual property rights of other members, third parties, or our company. 2. Any action that transmits or posts harmful computer programs, etc. 3. Any action that causes detriment to a third party 4. Any action that uses this site for commercial purposes without our prior consent 5. Any action that violates public order and good morals 6. Any action that is linked to criminal activity 7. Any action that violates laws and regulations 8. Any other action that our company deems inappropriate 2. If a member causes damage to a third party in using this site and the services, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to our company.
3. We shall not be liable for any damages incurred by members as a result of using this site and this service, except in cases where such damages are due to reasons attributable to our company, and shall not be obligated to pay compensation for such damages.
However, this does not apply when the member has suffered damage due to our intentional or gross negligence.
4. If a member violates this Article and causes damage to the Company, the Company may claim compensation for damages suffered from the member.

Article 12 (Responsibilities other than the content of the service)
1. The Company shall not be held responsible for any transaction contracts or their fulfillment other than the products handled in the Service operated by the Company itself on this site. The Company shall not be held responsible for the provision or modification of any service other than the Service operated by the Company itself, or for any damage or disadvantage to members or third parties that occurs in each service.
However, this does not apply when the member has suffered damage due to our intentional or gross negligence.

Article 13 (Links to websites other than ours)
1. We are not responsible for the protection of members' personal information on websites of corporations or individuals other than our company that are linked to this site.

Article 14 (Compliance with applicable laws and regulations and other regulations)
1. We will comply with applicable laws and regulations and other standards regarding each service we provide on this site and personal information provided by members.

Article 15 (Handling of Personal Information)
1.For information on this website's personal information protection policy, please see the Privacy Policy.

Article 16 (Governing Law and Jurisdiction)
1. All contracts relating to the Member's use of the Service shall be governed by the laws of Japan, all terms and conditions relating to the Service, and the terms and conditions of each service provider.
2. In the event of a dispute or need for litigation between a Member and our company, the Member and the Member agree that the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.

Article 17 (Contact Information)
1. Inquiries regarding the operation of this service and users should be directed to the following: Inquiries will not be accepted through the main telephone numbers of our company or any of our affiliated companies or through any other contact points.
■Contact Support Desk Email: store@sorrywavy.jp
However, we will only respond on business days (weekdays excluding Saturdays, Sundays, holidays, summer holidays, and New Year's holidays). *This is an inquiry desk for mail order only.
Please refrain from making inquiries other than those related to mail order.